Utility costs have risen sharply over the past few years and when government support ends, they are likely to rise even further. We have already seen a significant increase in requests for help with utility meter credit.
We can apply credit to assist those who are unable to afford to top up at that time or who maybe choosing to go without power in order to have funds for other bills.
For 'smart meters', we will require log in details for the user’s account as well as their permission to access the account and make a payment. These log in details will not be retained by us.
We are also able to assist with pre-payment meters where credit is usually purchased from a Paypoint retailer.
If a payment has been missed on a monthly bill due to hardship, we may be able to make a payment directly to the provider, on receipt of an outstanding bill.