RETURN AND REFUND POLICY
You can return part or all of your order for a refund or exchange within 30 days of receipt. Only incorrectly supplied or damaged/faulty items can be exchanged upon return. You will need to place a new order if you simply require a different size or product. Goods should be returned in their original condition, ideally in the original packaging. Any damage noticed on receipt of the item should be highlighted. Please allow up to 10 working days for refunds to be processed. Exchange items will be despatched as soon as your returned item has been received and stock of you replacement arrives (unless already in stock in which case is will be sent upon receipt of your returned item(s). We will endeavour to notify you once your refund has been processed or exchanged item has been despatched.
How to return:
Simply repackage the item(s) you wish to return, enclose a note stating the reasons for return and place the note inside your parcel. Post returns to:
The Veterans Charity, 10 Honeysuckle Close, Barnstaple, Devon EX31 3RX.
We advise you retain proof of postage when returning items.