We’re proud to be part of the new Veterans’ Gateway service which promises to be the first point of contact for veterans and their families seeking support.


Independent research commissioned by Veterans’ Gateway shows the military charity sector currently leaves two thirds (64 per cent) of veterans ‘confused’, while one fifth (20 per cent) of veterans having been referred to between three and 10 charities before eventually finding support.


Veterans’ Gateway aims to make this process easier by assessing needs at the first point of contact and connecting people with the right help when they need it, wherever they are.


The service has a network of over 30 expert partners, including The Veterans Charity, coming from across the military and non-military not for profit sector. With more partners being added, the service can help on a number of areas, including:


  • Living independently

  • Mental wellbeing

  • Physical health

  • Families and communities


Who is part of Veterans’ Gateway?

Veterans’ Gateway is made up of a consortium of organisations and Armed Forces charities and is funded by The Armed Forces Covenant. This is the first time a group of this kind has come together formally to deliver a service to help the Armed Forces community.

Danny Greeno, Chief Executive Officer of The Veterans Charity said “we are very proud to be a part of the Veteran’s Gateway. Every year, we provide immediate needs support to hundreds of Veterans and their families who are facing hardship and most them were unaware that such urgent support is available. We learn that many of them have spent a long time seeking the right kind of help and it can be a huge source of frustration. The Veteran’s Gateway will be a hugely useful resource for many Veterans and ensure that those facing struggles can find the help more quickly and with a lot less distress. We look forward to working with the other organisations that are involved.”


Five ways to access Veterans’ Gateway


There are five main ways to contact Veterans’ Gateway, with advisors available 24 hours a day, seven days a week – many of whom are veterans themselves.


  1. Call the helpline around the clock on 0800 802 1212

  2. Visit the website for a host of self-help information and partner information:

  3. Text them on 81212

  4. Live chat with an advisor online – you’ll find this on the website

  5. Submit a query using the online form

Charity Registration: 1123149

Company Registration: 6484880

Fundraising Regulator: 139375

© 2020 The Veterans Charity


The Veterans Charity, Seven Brethren Bank, Barnstaple EX31 2AS

We are committed to delivering the highest standards and aim to ensure that all aspects of our work reflect this. Any concerns should be addressed to us in writing to the above address, by email to or by telephone on 01271 371001.

Read our Complaints policy